Returns & Exchanges

We want you to be completely satisfied with your Moen home fixtures, which is why we offer a 30-day return window for products in their original packaging. Whether you are upgrading your kitchen or remodeling a bath, we are here to ensure you find the perfect fit for your home.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Return Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure delivery.

3

Package Securely

Place the unused fixture in its original Moen box with all mounting hardware and instructions included to avoid restocking fees.

4

Ship and Refund

Drop off your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing