Frequently Asked Questions
Everything you need to know about our premium home fixtures.
What is the standard shipping time for Moen products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do Moen faucets come with a warranty?
Yes, Moen offers a Limited Lifetime Warranty for residential homeowners, covering leaks, finish defects, and any manufacturing issues for as long as you own your home.
What is your return policy for home hardware?
We accept returns within 30 days of purchase, provided the items are in their original packaging and have not been installed. Please contact our support team to initiate a return authorization.
How do I find replacement parts for my specific model?
You can use our online 'Replacement Part Finder' tool by entering your model number, or contact our technical support team for assistance in identifying the correct cartridge or aerator.
Are Moen products compatible with standard plumbing connections?
Yes, our products are designed to meet standard US plumbing specifications. We also offer Duralock quick-connect systems for easy, tool-free installation on many of our kitchen and bath models.
Does Moen offer eco-friendly or water-saving options?
Absolutely. Many of our showerheads and faucets are WaterSense certified, meaning they use at least 20% less water than the industry standard without sacrificing performance.